How Secret Filming Revealed a £28 Million Timeshare Fraud

Authorities have called it as among the biggest scams of its type in the Britain.

In all 14 individuals have been sentenced for their role in a multi-million pound plot to defraud over 3,500 timeshare owners.

The affected individuals were eager to terminate age-old vacation property deals and sought out help.

The majority were aged between 60 and 80. Over 500 of them lost in excess of £10,000, and a single victim transferred in excess of £80,000.

Those victimized were subjected to high-pressure sales meetings lasting up to six hours. They were left out of pocket, holding worthless fake "points" and remained locked into expensive holiday ownership agreements they could no longer use.

The Business At the Heart of the Deception

The firm at the heart of the scam was Sell My Timeshare (SMT). They took people's money to support the directors' luxurious lifestyle of exclusive education, luxury homes and private jets.

The man at the top of the company, the main defendant, was sentenced to a 90-month sentence in January for deceptive scheme.

In the latest development, his partner Nicola was among the last group to receive sentencing.

She received a 24-month suspended jail sentence at the London court after confessing to financial crime.

It has been a lengthy process and signifies a significant success for the people who spoke out, the police and legal representatives.

How the Probe Started

The initial awareness of the firm emerged during the mid-2016. The position was in the research department of a media outlet, creating investigative shows.

A acquaintance pointed out that his parent had inherited the rights of a vacation unit in Spain and, after years of holidays, had started seeking to terminate the contract.

It is important to recall how popular holiday ownership had grown with UK travelers in the 1980s and 1990s.

Timeshares permitted individuals to access the identical property every year, or trade their vacation periods with other owners who had apartments in different locations. Roughly 600,000 vacation seekers accepted that option.

The initial boom was paired with a lot of stories about dishonest operators mis-selling units. They were regularly featured on public interest shows.

The common timeshare contract locked buyers for many years.

At that time, those holders who had enjoyed their regular accommodation in the sun for decades were ageing, and a significant number were attempting to wave goodbye to their holiday properties.

Several had declining mobility and found it difficult to access their apartments. A few just thought they'd got all they wanted from them. And some had passed away, in many cases passing on their family members to assume the agreements - along with their yearly fees and maintenance fees.

The Investigation Develops

It was at this point the relative had found herself. She looked online for options and found SMT, a business whose online presence promised to terminate her contract.

But, having paid a fee and arranged an appointment with them, her relatives became suspicious.

Further research revealed numerous individuals saying they had handed over cash and got nothing from the service. In fact, they had been left out of pocket. Substantial amounts.

Our team started looking into what was occurring. It quickly became clear that there were some shady characters working within the holiday ownership market.

A legal professional had numerous client reports waiting to sue the company.

The team interviewed clients who had used the firm and they all told the same story. They thought the business would purchase their timeshare off them but when they went to a consultation (for which they paid up front) they were advised there was no re-sale value.

Rather, they were persuaded - indeed coerced - to commit further cash investing in "the firm's incentive scheme", associated with the organization's holding firm, the parent organization.

The precise definition was not exactly clear. They seemed similar to a type of exchange medium, giving access to discount travel and amenities and retail offers.

And they were reportedly "exchangeable with fellow investors, some time down the line.

Committing funds up front now would lead to an long-term benefit that would cover the company's charges and allow the timeshare holder in profit, freed at last from their troublesome deal.

Too good to be true? Indeed, it was.

A 'Deceptive Scam'

Based on these descriptions were true, this was a major deception.

The technique is termed a "bait-and-switch."

A business - specifically the organization - "lures the consumer by advertising a defined offering but then to state it cannot be provided, directing the individual in the direction of an alternative, lesser offering.

This is against the law. Possessing all the accounts we had gathered, we presented the rationale to covertly record one of the organization's sessions.

The process requires time, effort, and clear arguments for why this is the only way to gather the data necessary to prove wrongdoing.

Once authorized, our compact group organized a consultation with one of the organization's staff in Stratford-Upon-Avon.

Pretending to be a member of the public wanting to assist his parent out of her timeshare contract|holiday ownership agreement

Morgan Robbins
Morgan Robbins

A digital strategist with over a decade of experience in curating premium online resources and tools.